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Technical Support

Before contacting us for technical support, please check the  Frequently Asked Questions (F.A.Q.). This is our primary support venue, and it's where you'll receive the fastest answers.

If you have questions or concerns about your registration status, need a replacement update password, or wish to modify your registration data, please contact our sales department at directly. See our Sales Support page for details.

Internet Support We generally return all legitimate technical support questions within 24 hours (weekends and holidays excluded), and most are returned much more quickly, usually on the same business day.

Reporting Errors in Football Chance software:

If you do need to contact us for support, it helps if you can give us sufficient information to understand your report while keeping your message as concise as reasonably possible.

In general, the necessary data includes references to the following basic information, and the first four items are essential:

1. What Windows operating system are you using? Please be specific, for example: "I'm using Microsoft Windows XP SP2".

2. What exactly did you do? A concise description of what steps you must take to make the problem appear is much more useful than a long analysis of what might be happening.

3. What went wrong? At what point did the failure occur? If you saw an error message or other important or unusual information on the screen, what exactly did it say?

4. Can you repeat the problem or does it occur randomly? If it's random, does it seem related to the other programs you're using when the problem occurs?

5. Briefly, what techniques did you use to try to resolve the problem? What results did you get?

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support and satisfaction for all Football Chance customers.   We want your fund raiser to be a success.     Ron Riquier, President

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